Shipping policy

At Tru Follower, we carefully prepare each order so your piece of faith arrives safely and ready to wear.

Order Processing

Orders are typically processed and prepared for shipment within [1–3 business days]. Once your order has shipped, you will receive a confirmation email with tracking information when available.

Please note that processing times may be slightly longer during holidays, promotions, or periods of high order volume.

Shipping Within Canada

We currently ship across Canada. Shipping rates and estimated delivery times are calculated and displayed at checkout based on your location and selected shipping method.

Estimated delivery times begin once your order has been shipped and are provided by the carrier. Delivery times are estimates and are not guaranteed.

United States & International Shipping

We offer shipping to [United States / select international destinations]. Available shipping options, rates, and estimated delivery times will be displayed at checkout.

For international orders, customers may be responsible for applicable customs duties, taxes, or other fees imposed by the destination country unless otherwise stated at checkout. These charges are outside of Tru Follower's control.

Tracking

Once your order has been shipped, tracking information will be provided when available. Please allow [24–48 hours] for tracking information to update after your package has been accepted by the carrier.

Delays, Lost or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. While we cannot control carrier delays, we will do our best to assist if an issue arises.

If your package appears to be delayed or has not arrived within a reasonable timeframe, please contact us at hello@trufollower.com so we can help.

Tru Follower is not responsible for packages that are confirmed as delivered but are subsequently lost or stolen. We recommend shipping to a secure address whenever possible.

Incorrect Shipping Information

Please ensure that your shipping information is accurate before completing your order. If you notice an error, contact us as soon as possible. We will do our best to make changes before the order is shipped, but we cannot guarantee that changes can be made once an order has entered processing.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to resend the package.